Frequently Asked Questions (FAQs)

Can I include a gift note or request gift wrapping?

Yes! If you're gifting someone, just mention it in the order notes at checkout or contact us on Instagram after placing your order. We’ll gladly add a complimentary handwritten note and elegant wrapping.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for all orders .

Will the product look exactly like the photos?

Yes, all photos on our website are taken from the actual products, so what you see is exactly what you get. Minor variations may occur due to lighting or screen settings, but we make sure everything reflects the real look and quality of each item.

Are your scents long-lasting?

Our candles and diffusers are made with premium fragrance oils that offer a lasting and even scent throw. Each product is tested to ensure it adds fragrance to your space without being overpowering.

What if I receive a broken or damaged item?

We take extra care with packaging, but if something arrives damaged, please contact us within 24 hours with clear photos. We’ll arrange a replacement or refund right away.

Are your candles handmade?

Yes! All our candles are hand-poured in small batches, using high-quality wax and luxurious fragrance blends. Each piece is crafted with care to elevate your space.

OUR STORY

Veloura Living was born from a love for quiet luxury and intentional living. Based in Karachi, we create limited-edition home decor pieces that blend modern minimalism with timeless elegance.

Each item is thoughtfully designed and crafted — from ceramic vases to ambient candles — to bring warmth, calm, and style into your space.

We believe that true luxury lies in the details — and every corner of your home deserves beauty, calm, and intention.

Welcome to Veloura Living — where every piece tells a story of elegance.

Contact Us – Veloura Living

We’d love to hear from you!
Whether you have a question about your order, need help picking the right product, or simply want to say hello, we’re here to help.

Email: thevelouraliving@gmail.com
Instagram: the_velouraliving
WhatsApp: +92 339 1209377

Location

Based in Karachi, Pakistan
Orders are securely packed and shipped all over Pakistan.

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